Practice Policies

Patient Surveys

Patient surveys are carried out from time to time. These surveys are analysed and changes in systems implemented, if necessary. Your co-operation is appreciated.

Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Write to Mrs Carmel McGrath at the practice.

Patient Responsibilities

1. Patients must endeavour to keep appointments, if you cannot attend please contact the practice as soon as possible to cancel, enabling another patient to avail of the appointment.
2. Patients will be treated courteously by the practice staff at all times and the practice staff will expect the same courtesy be afforded to them.
3. The Doctors/Practice Nurses will try to see patients on time but due to the nature of the service we provide this may not always be possible and we request that patients accept this and be patient. 
4. Our Reception staff have a busy and demanding role, please be courteous at all times. 
5. The practice has a zero tolerance policy towards abusive language and violence within the practice and patients in breach of this will be removed from the practice list.

Computerised Records

All medical details are recorded on computer, please do not be put off by the fact that the doctor will constantly be referring to the computer screen or using the keyboard as it does not mean they are not listening to you. It is necessary to have accurate details recorded to promote a high standard of patient care and continuity of care.

Confidentiality

Information sharing The practice complies with Data Protection and Access to Medical Records Legislation. Identifi able information about you will be with others in the following circumstances: 

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.